Policies

Deposits, Payments, Order Changes & Cancellations 

If your order is less than $100, payment in full will be required to confirm the order. If your order is $100 or more, a deposit of 50% or $100 (whichever is less), payable by e-transfer or credit card, will be required to confirm the order. Your payment/deposit is non-refundable. On orders over $100, final payment is made at pick up or delivery by cash, credit, or debit with the exception of weddings, where the final payment is due two weeks before the wedding date.

Changes to your order can be made up to two weeks before the date the order is for, before final payment has been received.

If you need to cancel your order:

For orders over $100:

Your deposit is non-refundable and non-transferable.

If you cancel your order with two weeks or more notice, you will be refunded minus your deposit if you have made your final payment already.

You will not be refunded if you provide less than two weeks notice of cancellation.

For orders under $100:

Your payment is non-refundable.

If you cancel your order with one week or more notice, you will have the option to transfer your payment to a future order.

Pick-Ups

Once an order leaves my kitchen, it is deemed “accepted” and Milk & Cookies Bakeshop is no longer responsible for it. I do my best to package your orders and secure decorations in a way that makes them easy to transport safely.

It is important that you pick up your order on the date and at the time agreed upon because I do not have a storefront or opening hours. I work alone and often have to leave my kitchen to grab ingredients, make deliveries, etc. If you do not come at the time agreed upon I cannot guarantee that I will be there to give you your order. If you are late or forget to pick up your order you may be charged a late fee to reschedule.

Delivery & Set-Up Services

Delivery is available on orders over $300 in Edmonton and surrounding areas for an extra charge. Please note that this is subject to availability and is usually not available around holidays due to the large volume of orders I receive.

Delivery charge is calculated by the shortest distance given by Google maps from my kitchen to the address provided. It is $10 within 5km and $0.50 per kilometer after that, round trip.

Set-up services are available for large events such as weddings. Set-up fee is $30/hour. Time will be estimated based on the quantity/type of desserts that are to be set up.

Tastings & Consultations

Tastings/consultations are available only for weddings at this time. They are $40 and this includes up to three cake (or other treat) flavors for you and a guest to try. These usually last 30-60 minutes in which time we will discuss the details of what you’re looking for in terms of design, budget, etc. The $40 is put towards your order should you choose to book.

FAQ’S

Q: How much notice do you need for a custom order?

A: A general rule of thumb is two to three weeks, however, certain times of the year (summer, holidays) are busier than others. For larger events such as weddings, 3-6 months notice. I am occasionally able to accommodate last minute orders.

Q: Do you ship your cookies?

A: No, not at this time.

Q: How many different sugar cookies designs can I have in my order?

A: Up to 4 different designs per dozen, within the same color scheme. If you’d like more than 4 different designs or many different colors, there may be an extra charge.

Q: Can you change the colors of my treats to match my decor/theme/other desserts?

A: Yes! Many of my treats can be custom colored, including sugar cookies, macarons, meringues, marshmallows, and cupcakes.

Q: Do you require a deposit/how do I pay the deposit?

A: Yes, always. If a deposit has not been paid, your order is not confirmed. You will be sent an invoice with payment instructions for the deposit, which can be paid by e-transfer or credit card. If you prefer, your deposit can also be paid in person at my kitchen. If a deposit is not received, your order will not be made.

Q: Is there any way I can taste your baking before placing an order?

A: I sell my baking at various markets around the city. I post where I will be on my Facebook & Instagram pages. If you are unable to make it to any of my upcoming markets I may be able to save some treats for you to pick up at my kitchen at a time that works for you if you e-mail me your request at hello@milkandcookiesbakeshop.ca.

Q: Should my treats be stored in the fridge?

A: It depends. Cakes, macarons, cookie sandwiches, and cupcakes should be stored in the fridge.You can take these out of the fridge a few hours before you plan to eat them. Anything else should be stored at room temperature, ideally in an airtight container to maintain freshness.

Q: Is your baking allergy-friendly?

A: No. I bake with nuts, wheat, eggs, and dairy in my kitchen. While I do offer products without certain allergens in them, I cannot guarantee that they have not come in contact with other allergens. Anybody with an allergy should consume anything from my bakery with caution.