Policies

Deposits, Payments, Order Changes & Cancellations 

Payment in full is due by the due date on your invoice. If you fail to pay by that date your order will be cancelled. (We will send one warning email first)

Changes to your order can be made up to two weeks before the date the order is for, before payment has been received.

If you need to cancel your order:

If you cancel your order with two weeks or more notice, you will be refunded in full.

You will not be refunded if you provide less than two weeks notice of cancellation.

Pick-Ups

Once an order leaves the shop, it is deemed “accepted” and Milk & Cookies Bakeshop is no longer responsible for it. We do our best to package your orders and secure decorations in a way that makes them easy to transport safely.

It is important that you pick up your order on the date agreed upon as we have limited space in our kitchen for storage. If you are late or forget to pick up your order you may be charged a late fee.

Delivery & Set-Up Services

Delivery is available on orders over $300 in Edmonton and surrounding areas for an extra charge. Please note that this is subject to availability and is usually not available around holidays due to the large volume of orders we receive.

Delivery charge is calculated by the shortest distance given by Google maps from our store to the address provided. It is $10 within 5km and $0.50 per kilometer after that, round trip.

Set-up services are available for large events such as weddings. Set-up fee is $30/hour. Time will be estimated based on the quantity/type of desserts that are to be set up.

Tastings & Consultations

Tastings/consultations are available only for weddings at this time. They are $40 and this includes up to three cake (or other treat) flavors for you and a guest to try. These usually last 30-60 minutes in which time we will discuss the details of what you’re looking for in terms of design, budget, etc. The $40 is put towards your order should you choose to book.

FAQ’S

Q: How much notice do you need for a custom order?

A: A general rule of thumb is two to three weeks, however, certain times of the year (summer, holidays) are busier than others. For larger events such as weddings, 3-6 months notice. We are seldom able to accommodate last minute orders.

Q: Do you ship your cookies?

A: No, not at this time.

Q: How many different sugar cookies designs can I have in my order?

A: Up to 3 different designs per dozen, within the same color scheme. If you’d like more than 3 different designs or many different colors, there may be an extra charge.

Q: Can you change the colors of my treats to match my decor/theme/other desserts?

A: Yes! Many of my treats can be custom colored, including sugar cookies, macarons, meringues, marshmallows, and cupcakes.

Q: Do you require a deposit/how do I pay my invoice?

A: We require payment in full for most orders. If your invoice has not been paid, your order is not confirmed. You will be sent an invoice with payment instructions once details of your order have been decided, which can be paid by e-transfer or credit card. We do not accept payments for orders in store, unless it is cash (exact change).

Q: Is there any way I can taste your baking before placing an order?

A: We have a storefront that you can visit us at to taste our baking! We are open Tuesday-Friday 11-6, and Saturdays 11-4. We also do various markets around the city. Sign up for our email list or follow us on social media to see where we will be.

*Please note that we do not have everything on our website menu in store, only select items*

Q: Should my treats be stored in the fridge?

A: It depends. Cakes, macarons, cookie sandwiches, and cupcakes should be stored in the fridge.You can take these out of the fridge a few hours before you plan to eat them. Anything else should be stored at room temperature, ideally in an airtight container to maintain freshness.

Q: Is your baking allergy-friendly?

A: No. I bake with nuts, wheat, eggs, and dairy in my kitchen. While I do offer products without certain allergens in them, I cannot guarantee that they have not come in contact with other allergens. Anybody with an allergy should consume anything from our bakery with caution.

Q: Should I come in to the store to place my order?

A: No, please don’t! While we would love to see your lovely face in store, we do not take orders in store. We do all of our orders by email only as this way it is much easier for us to keep track of them.